What is a KEY?  It could be: 

• A thing that provides a means of access or gaining understanding: the key to success
• Something that gives an explanation or provides a solution:  the key to a riddle
• A group of notes that allow people to sing in harmony: the key of C

We have defined the Insource Keys as a set of 17 “behaviors” that we think can “unlock success” in client service and teamwork. They are:

The Insource Key #1 is a part of a 17-part series on keys to business success. If you want to see the introduction on why we chose to share these keys as well as other keys please click here.

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Background

Farrell's Ice Cream Parlour was started in Portland, Oregon, by Bob Farrell and Ken McCarthy in 1963. Farrell's became known for their offer of a free ice cream sundae to children on their birthday. The parlors have an early 1900s theme, with employees wearing period dress and straw boater hats, and each location features a player piano. Currently there are 7 locations open in California.