A Fortune 100 Retailer used a combination of overtime, overstaffing, and temporary labor in their distribution centers to manage variable work demand.
The Distribution Center was challenged with effectively managing staffing levels and controlling labor cost through their seasonal work demands. Historically, DC leadership utilized a combination of working overtime, remaining overstaffed, and deploying temps but the cost of unproductive hours, excessive overtime, and sharp drops in productivity presented a need to find the right labor balance to optimize the operation’s efficiency and minimize costs.
Insource implemented a managed, performance-based flexible workforce to align with the DC’s Labor Management System. This alignment allowed Insource to measure and manage worker performance while providing the customer; budget certainty, visibility, and the ability to hold Insource accountable for performance against the DC’s pre-determined engineered standards.
Through natural attrition, Insource developed a team to counter turnover, absenteeism, and paid time off while giving the DC a dedicated resource to effectively flex with work demands. Insource also provided onsite leadership to manage staffing levels, drive performance, maintain the Insource OSHA log as well as administered on-site training and certifications.
The DC’s leadership was instantly relieved of the daily administrative and training burden associated with the constant flow of new temporary associates. The customer gained the ability to more accurately budget labor costs and avoid overtime. Employee morale increased by eliminating short work weeks, temporary layoffs, and no longer requiring overtime in peak seasons. In addition to human resource benefits, with Insource’s help the operation achieved its overall goal of becoming more efficient and cost effective.